To be truly effective, should supply chain staffing include on-site support? This approach can often deliver the best outcomes for everyone. For a local manufacturer of point of purchase (POP) displays, bringing Total on-site was a game changer.
About the Client: This company makes tray assemblies for major makeup brands, pusher displays for leading beverage companies, and much more. If you’ve been in a retail store, you’ve seen their work!
This Manufacturer Has Relied on Total for Decades…
“90% of our workforce is supplied by Total Talent, and we’ve benefited a lot from their on-site support team being able to be there in person across our 3 locations. The team has a good attitude and are highly responsive, plus they are all bilingual. It is awesome having them right here to help with answering questions, onboarding & training.” – Erik C., Production Supervisor
Being able to meet the fluctuating headcount requirements of a manufacturing environment based on seasonal demand and client order variations has been highly beneficial. Recently, the company chose to take advantage of Total Talent’s “Partnership Plus On-Site” program (PPOS) to further increase the effectiveness of their contingent workforce across its three locations.
How On-Site Staffing Support Works
Two Total Talent team members rotate between the three manufacturing facilities day-to-day. Their support for new and long-term associates on-site looks like:
- Have a positive onboarding & 1st day experience
- Ensure onboarding & new hire orientation/training is complete
- Provide feedback and coaching
- Own all employee relations responsibilities
- Answering questions and addressing concerns
Benefits of On-Site Staffing Support for Contingent Workers
Total’s Executive VP of Ops, Mike LoPresti, pointed to several benefits for clients and the Total team.
“The experience of being on-site is much better and easier. We have more information, get a really thorough understanding of the business, and build strong relationships with managers. We’re having direct conversations with associates, delivering coaching and recognition. It’s great not having a middle man or having to relay information. Our team enjoys it as well.” – Mike LoPresti
This tightly linked collaboration translates to faster time to productivity and higher engagement. It also allows the client’s internal staff to save time by directing workers to Total for immediate answers.
“The Total on-site team is great about asking questions and being involved. If someone has a question about payroll or anything HR related, we can direct them straight to the cubicle to talk with Total. Associates are happy with being able to reach somebody so easily. It’s great for their attitude and Total always responds right away to take care of any questions or issues.” – Erik C.
Who Should Try On-Site Supply Chain Staffing Support?
According to Total’s Executive VP of Ops, Mike LoPresti, an on-site support option is appropriate for employers with 30-50+ employees. Examples of other manufacturers who leverage the PPOS program from Total include a beverage manufacturer in Texas, and a household goods producer in Illinois.
“With each client, the specifics of our PPOS program are customized. The first step is finding out what they need, because every organization has different things they find helpful on site. It might be recruiting, reporting, tweaks to onboarding and training, etc. What is most important to them is the top priority we focus on.” – Mike LoPresti
For the Illinois manufacturing client, the priority was around hitting productivity KPIs. Gains in these metrics and the ability to train vs. replace was noticeable once the Total team came to work on site delivering targeted support.
“We have numbers to meet, but not everyone catches on to productivity at the same pace. Our leads are trying to train everyone, but we don’t always have time. The Total support team will actually step in and help with training because they know we MUST meet the numbers.” – Erik C.
What’s the Best Thing about On-Site Support from Total?
In an increasingly digital world, there is no substitute for being in the same physical space as those doing hands-on work in a supply chain environment. Being able to truly connect with the day-to-day realities of the job takes communication to a whole new level.
“It’s the people. They are all bilingual (all our contingents are Spanish speaking). They have a good attitude and are highly responsive. Their availability is awesome with them being on site.” – Erik C.
What You Should Know about Our On-Site Program
Partnership Plus On-Site Brochure
At Total Talent Resources, part of being an employer of choice means having boots on the ground when that’s what it takes to get the job done right. We go beyond an initial site visit and make our team members available long term to work alongside our clients and associates.
The future of on-site staffing support is bright as we are planning to offer even more extended on-site services. Key areas for continuous elevation include safety programs, recognition & rewards, and upskilling through professional training and development for those seeking career advancement.
We are committed to helping you hire more of your best people – and working alongside you for guaranteed success!
Contact Total Talent Resources today to learn more.